Frequently Asked Questions
Email Accounts
- What is a POP3 account?
- What is an IMAP account?
- Do you support ASP mail or any kind of FormMail program?
- Do you offer mailing lists?
- Do you offer auto responders?
- Do you offer email redirects?
- Do you offer mail forwards?
- Do you offer web mail?
- What is VisPerNET's policy on "SPAM" and "unsolicited emails"?
Services and Features
- Do you support ASP?
- Do you support PERL?
- Do you support PHP?
- Do you support Macromedia Shockwave and Flash?
- Do you support SQL databases?
- Can I access my account using telnet/SSH?
- Do you support SSL?
- Do you provide website traffic statistics?
- Do you support FrontPage 2002?
- What is the difference between UNIX and Windows accounts?
General Questions
- How long have you been in business?
- Where are you located?
- Do I have access to the tech support center 24 hours 7 days a week?
- How long does it take for my account to be setup after signing up?
- Do you host adult websites?
- Is my Macintosh machine compatible with your hosting plans?
- Do you offer web designing, maintenance and programming services?
- Do you resell your services?
- Is the data center completely owned by you or do you co-locate?
- Do you offer dialup internet services?
- What are your DNS servers?
Domains and Subdomains
- Can I have a subdomain such as "something.yourdomainname.com"?
- What is the difference between domain and a subdomain?
- Can I have a static dedicated IP address?
- Is FTP access unlimited?
- How many subdomains can I add on your biggest plan?
- Can you register or transfer my domains?
- How long does it take for my domain name to resolve properly (to start working)?
- Do you register all types of domains?
- Do you host all types of domains?
- How much bandwidth or data transfer can I use with your plans?
- I have two domains can I host them with one hosting plan?
- How can I add more domains and subdomains to my hosting account?
Front Page & FTP
- Can I use Microsoft Frontpage 2002 to upload to your servers?
- What is FTP?
- What does "unlimited FTP accounts" mean?
- Can I upload my websites using FTP?
- Which FTP program would you recommend?
Hosting Policies and Security
- Do you offer a 30 day money back guarantee?
- What is the uptime of your servers?
- Have you ever been hacked?
- What kind of backup policies do you have in place?
- How is your network and server infrastructure setup?
Email Accounts
- What is a POP3 account?
- A POP3 account is an online "mailbox" that holds your emails on the server until you download the emails off the server onto your own PC and view them with an email program. An email program is software that runs on your computer, such as "Outlook Express" or "Eudora" or "Pegasus Mail". While there are many email programs, we suggest you consider using "Mozilla Thunderbird" which is an open source, stable, easy-to-use, and best of all automatically and simply captures spam emails for you.
- What is an IMAP account?
An IMAP account is an online "mailbox" that securely keeps your emails stored on the server. This allows you to "temporarily" download emails to view on any PC. The advantage with an IMAP account is no matter where you go, you can always read your emails, even on a web browser.
IMAP allows users to access new messages instantly on their computers, since the mail is stored on the network. With POP3, users either download the email to their computer or access it via the web. Both POP3 methods take longer than IMAP, and the POP3 user must either download any new mail or "refresh" the page to see the new messages.
When using POP3, clients typically connect to the email server briefly, only as long as it takes to download new messages. When using IMAP, clients often stay connected as long as the user interface is active downloading message content on demand. For users with a large number of messages or large size messages, IMAP can result in faster response times.
The POP3 protocol requires the currently connected client to be the only client connected to the mailbox. In contrast, the IMAP protocol specifically allows simultaneous access by multiple clients and provides mechanisms for clients to detect changes made to the mailbox by other, concurrently connected, clients.
IMAP clients can create, rename, and/or delete mailboxes (usually presented to the user as folders) on the server, and move messages between mailboxes. Multiple mailbox support also allows servers to provide access to shared and public folders.
- Do you support ASP mail or any kind of FormMail program?
- Yes we do support ASP MAIL and also FormMail with both our UNIX and WINDOWS hosting plans. If you would like to use ASP MAIL, you will have to host your website with one of our Windows Plans. If you are interested in using FormMail (or other CGI scripts), we recommend you to host your website on one of our UNIX Plans.
- Do you offer auto responders?
- Every VisPerNET Estate Account (Plan) has auto responders for Email. An auto responder is an email address that sends an automated response back to every email address it received a message from. You will be able to define the subject and content of the email that gets sent back in your hosting control panel.
- Do you offer email redirects?
Yes, you can redirect your emails to another email address. It is an email address, not an email mailbox (POP3 or IMAP) that forwards emails to another email address.
Email redirects can also be used to generate alias names for your POP3 or IMAP account. For example, create the user "info" with an email address of "info@yourdomain.com" (please note that in this FAQ, we always use "yourdomain.com" as a placeholder for your actual domain name). For this email address, you could add an email redirect name of "myname@yourdomain.com" that forwards email to your POP3 or IMAP mailbox "info@yourdomain.com".
- What is VisPerNET's policy on "SPAM" and "unsolicited emails"?
We do not permit the sending of unsolicited commercial email or "spam". We reserve the right to immediately terminate any domain without warning and without refund that sends out unsolicited commercial email.
If you are sending emails for other than personal use, and to be in compliance with the current Internet email standards, businesses must create an OPT-IN list. That means you collect and maintain the email addresses of individuals who have given you permission to send them emails.
Services and Features
- Do you support Macromedia Shockwave and Flash?
- Multimedia utilities are fully supported by our servers including JAVA applets. All VisPerNET web hosting supports any Flash and Shockwave technology. Websites designed using Flash, and Flash and Shockwave movies will run perfectly on VisPerNET's servers.
- Can I access my account using telnet/SSH?
- Remote interactive access via telnet or SSH functions only with UNIX, however, this service is not supported by VisPerNET.com due to security considerations. Instead, we offer an advanced Web Shell program which allows you to manage your files, directories and file permissions online from your browser.
- Do you support SSL?
Yes we do support SSL. With a SSL certificate you can have a secure website. You can either purchase your own Private SSL Certificate during the sign-up of your VisPerNET Estate Account or you can use the FREE Shared SSL certificate included in every VisPerNET Estate Account (Plan). You may also buy your own certificates from another provider if you wish.
The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and web servers, simply installing a digital certificate turns on their SSL capabilities.
- What is the difference between UNIX and Windows accounts?
Choose Windows if you want to use Active Server Pages, VB Scripting, Server Side Includes .NET or Visual Basic, MS Access databases, MS SQL 2000 databases, Cold Fusion or Web Trends Statistics.
Choose UNIX if you want to use Java development and applications, MySQL databases, PHP, Perl or Webalizer Statistics.
General Questions
- How long have you been in business?
- VisPerNET, Inc. is privately held and was founded in 1996 as an IT consulting company. The company was incorporated in 2004 and is based in Loudoun County, Virginia part of the Dulles Technology corridor. The corporate mission is to make IT as easy as "Click. Communicate. Done!" while leveling the IT playing field for individuals and small to mid-size companies by offering premium web services at discounted pricing. For sales and services to the Asian and European markets, a VisPerNET-owned sister company is located in Noida, India part of the New Delhi technology region.
- Do you offer web designing, maintenance and programming services?
Site Studio is an easy to use Website Builder software application that is included and FREE with every VisPerNET Estate Account (Plan). It allows you to create professional looking websites without any programming knowledge or web design skills.
VisPerNET also offers web design and integration services from an in-house staff of web designers and programmers.
- Do you resell your services?
- VisPerNET built, owns and maintains its own network infrastructure and data center in Sterling, Virginia, USA.. VisPerNET offers its services to individuals, small to mid-size companies, and companies who offer web hosting services to their clients. VisPerNET is a discounted web hosting provider for everyone. VisPerNET is a preferred web hoster to hosters because of ease of use, flexibility and low cost pricing.
- Do you offer dialup internet services?
- VisPerNET is not an Internet Service Provider (ISP) and does not offer dial-up service. This means you cannot dial into our servers via a modem and get on the Internet or the Web that way. This service is provided by providers such as AOL, Prodigy or EarthLink.
Domains and Subdomains
- Can I have a subdomain such as "something.mydomainname.com"?
- Yes, you will be able to have your own subdomain, such as "something.mydomainname.com". A subdomain is basically a subdirectory or folder created under the primary Domain account which is a fully operating Web site with its own username, password and account. The main benefit of a subdomain is that it doesn't require domain name registration and fees that are associated with a full domain name.
- What is the difference between domain and a subdomain?
- Using VisPerNET as an example, "vispernet.com" is the domain name. The domain name address is http://vispernet.com and http://www.vispernet.com. A subdomain is a domain name address that does not require registration with ICCAN the official Internet registrar. You can have an unlimited number of subdomains with every VisPerNET Estate Account (Plan). Simply create subdomains within your Control Panel. Select a subdomain name and your subdomain name becomes "subdomain.mydomain.com". With a subdomain, for example, you can direct users to a specific page within your website. Every VisPerNET Estate Account (Plan) includes a FREE domain or transfer for LIFE.
- Can I have a static dedicated IP addresses?
Yes. To provide our customers with the most flexibility and lowest cost, you may choose a static dedicated IP address or not. Every VisPerNET Estate Account (Plan) has a Shared IP address included at no additional cost. If you provide a shopping cart on your e-commerce website that requires a SSL Certificate, then you will most likely want a static Dedicated IP address. A Dedicated IP address only costs $3 more per month in any VisPerNET Estate Account (Plan) for UNIX or Windows.
If you need e-commerce and a shopping cart on your site, choose a Dedicated Plan. Dedicated UNIX and Dedicated Windows Plans have a Dedicated IP address included in the account. If you do not need a log-in portal or e-commerce for your site, choose a Shared Plan.
- Is FTP access unlimited?
- You can create an unlimited number of FTP user accounts in your control panel with every VisPerNET Estate Account. You can setup specific directory access for each FTP user you create. Once you order a hosting account at VisPerNET.com, simply login to your control panel to start creating FTP users.
- Can you register or transfer my domains?
Yes. A new domain or a transfer of an existing .com, .org or .net, etc domain name is included FREE for LIFE with every VisPerNET Estate Account. There is no annual fee for the domain. WOW, a FREE feature for existing VisPerNET customers, not just new customers.
If you face any problems during the domain transfer process, please feel free to chat with us and we will assist you with changing the name servers of your domain name.
- I have two domains can I host them with one hosting plan?
- No. VisPerNET pricing is so low, just purchase another Account. VisPerNET pricing for all-in-one premium services and all-inclusive plans is below industry levels. Compare every service feature in a VisPerNET Estate Account and there simply is no competition with other providers.
- How can I add more domains and subdomains to my hosting account?
Subdomains can be added using the your control panel. If you are an existing customer please refer to our hosting manual for further instructions.
More domains can not be added to an Estate Account. VisPerNET pricing is so low, just purchase another Account. VisPerNET pricing for all-in-one premium services and all-inclusive plans is below industry levels. Compare every service feature in a VisPerNET Estate Account and there is no competition with other providers.
Front Page & FTP
- What does "unlimited FTP accounts" mean?
- You can create an unlimited number of FTP user accounts in your control panel with every VisPerNET Estate Account. You can setup specific directory access for each FTP user you create. Once you order a hosting account at VisPerNET.com, simply login to your control panel to start creating FTP users.
- Can I upload my websites using FTP?
The hostname (also called destination address / target address / ftp address, etc.) for your account is always ftp.yourdomain.com or the IP address (looks like this: "216.142.244.82") Please note that ftp.yourdomain.com will not work before you have changed the nameservers of your domain name to VisPerNET's. To connect please use the username and password you received in your account information email.
The directory to upload your HTML files (the web pages) to is: /yourdomain.com/
The directory to upload your cgi-scripts to is: /yourdomain.com/cgi-bin/.
Hosting Policies and Security
- Do you offer a 30 day money back guarantee?
Yes, we offer more than a 30-day money back guarantee. Every VisPerNET Account has a 100% Satisfaction Guarantee that includes: (1) Any-Time Money Back Guarantee and (2) Uptime Guarantee.
Any-Time Money Back Guarantee
VisPerNET is pleased to offers our customers an "Any-Time Money Back Guarantee." If, for any reason, you are ever dissatisfied with your Estate Account services, just let us know and you will receive a complete refund on all remaining paid services – no questions asked. This guarantee allows customers to use VisPerNET Estate Account services with full confidence and zero-risk.
The "Any-Time Money Back Guarantee" means you may receive a full refund of up to the current month's fees (not the current billing cycle) and to-date pre-paid fees for future months, less the cost of the domain or cost of transferring a domain to another provider. The cost of the free domain registration you received with your Estate Account is not refundable. The cost of free domain registration is calculated at the cost of the domain registration at the time of Account purchase. Terminated accounts are not eligible for this guarantee if the termination occurred due to violation of VisPerNET Terms of Service. The "Any-Time Money Back Guarantee" may be requested at anytime you are not satisfied with VisPerNET Estate Account services. A request for this guarantee may be submitted to support@visper.net or from the ticketing system in your control panel.
Uptime Guarantee
VisPerNET guarantees your website will be up and running at least 99.9% of the time during any 12-month period. This guarantee includes network uptime, server uptime, web server and service uptime. It does not cover any conditions for which VisPerNET has no direct influence, such as backbone provider failures, fiber-optic main line cuts, DNS or Registrar issues with customer's domain name, routing issues between customer location and VisPerNET. The uptime guarantee is not applicable if the service interruption was caused by external issues such as Acts of God, Wars or any other natural or unnatural events that VisPerNET cannot directly influence.
- How is your network and server infrastructure setup?
VisPerNET's network infrastructure is powered by CISCO routers and switches. VisPerNET core connections use two Cisco 7513 routers for redundant, fast, efficient routing and stability.
The design of our data center allows us to serve the needs of our clients. Our facility is climate controlled to ensure an optimum hosting environment.
