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Colocation Services FAQs

Does facility access have to be scheduled?: All clients have 24 x 7 x 365 access to the facility and equipment. We request 30-minutes notice prior to your access. 100% staff escorted access is required for clients.
Is the facility in a safe and accessible location?: VisPerNET is conveniently located near Washington-Dulles International Airport. The area is mixed commercial in the heart of the Dulles Technology Corridor. The parking area is well lit.
Does your facility have a UPS and generator system?: There are two UPS systems and two generators that support the facility.
Do generators automatically activate in the event of a power outage?: Yes. The generators are on a closed transition switch and fire up within 10 to 12 seconds.
Is the facility covered by a Service Level Agreement with a fuel supplier for prolonged outages?: There is a Service Level Agreement with a fuel supplier to ensure a constant supply of fuel in the event of a sustained outage. Additionally there are two days of fuel onsite.
How often are backup systems load tested?: The backup systems are tested weekly and load tested monthly.
Who are your telecom carriers?: Verizon fiber connections and advanced switches have been connected directly for VisPerNET. VisPerNET has contracted with Level 3 for OC-3 connectivity.
How do you measure uptime?: All core systems are monitored for uptime and health every 1 minute 24 x 7 x 365. Alerts are sent to the administration team for immediate response and resolution.
Are spare parts kept onsite for critical routers and switches?: Yes. Additionally all core network devices are run in high availability mode. The core network design allows for a simultaneous router and switch failure at the same time without loss of Internet service for Colocation clients. Spare parts are also maintained onsite for all core servers and devices not in a high availability configuration.
How do you monitor network performance?: Network health is automatically monitored 24 x 7 every 1 minute and manually monitored as part of daily practices. All data is processed and displayed for trend analysis. Our team automatically receives alerts if normal operating thresholds are breached.
How do you measure bandwidth usage?: Clients connect to VisPerNET's network via 10/100/1000Mbps Ethernet connections. VisPerNET uses the 95th percentile method to measure port utilization. Every month we compare inbound vs. outbound traffic and remove the lower of the two measurements. Next the usage data is measured in 5 minute increments and the top 5% of the usage data points are removed resulting in the top usage rate used for the billing period.
What is the experience level of VisPerNET's Colocation team?: With an average tenure of 10 years in IT and telecom, VisPerNET's Colocation team has the expertise and experience to protect your business assets.
When is Colocation the appropriate solution for our business?: When your business depends upon email, applications or your website to function then Colocation is highly recommended. The average office LAN is not equipped to support applications with high availability requirements due to lack of physical security, backup power and redundant infrastructure. Many companies also have regulatory and security reasons for choosing Colocation. Call 703-444-1600 to discuss your business requirements and learn more about VisPerNET Colocation.